Business Disaster Recovery Begins With Cloud-Based Voice

Business Disaster Recovery Begins With Cloud-Based Voice

Chief information officers (CIOs) without a business disaster recovery plan may have slept peacefully at night before 2017. Since then, Hurricane Harvey in the Gulf of Mexico and widespread fires on the west coast have made every IT professional wonder how well their systems would hold up in the event of a natural disaster. 

Complicating these plans are the security threats that can infiltrate an enterprise through malware or, more commonly, employee errors.

Keeping business processes running during a natural disaster or cyber attack requires several considerations. One of the most crucial aspects of business disaster recovery during and after an outage, however, is cloud-based voice communications. Take a look at the ways cloud-based voice supports your business in the event of a disruption:

Built-In Recovery and Failover: When a natural disaster strikes or a cyber security event takes place, the redundancy offered by the cloud means your cloud-based voice solution can be immediately recovered. Also, since the cloud is geographically divested from your business location, it may not have been impacted at all. Recovery from any device is simple, allowing you to recover your information immediately.

Support Through Communication Features: If a disaster impacts your physical location, cloud-based voice facilitates uninterrupted operation. Call forwarding and a digital receptionist are just two of the tools that prevent your customers from detecting that there’s been an issue with your functionality.

Set up Shop Anywhere: If your office is not reachable or it’s been compromised, cloud-based voice allows you to access the tools for your teams to work effectively and without interruption. Work stays on schedule and customers remain satisfied.

If you’re currently using a private branch exchange (PBX), you might wonder how it stacks up against cloud-based voice in terms of business disaster recovery. Note these key differences:

  • In the event of a disaster, traditional PBX systems don’t provide access to phones and information, unlike cloud-based voice.
  • Cloud-based voice operates at its full capabilities during a storm or power outage, while a PBX may not even supply a dial tone.
  • There’s no question that with cloud-based voice, employees can work effectively from a safe place, while there is no such guarantee with PBX.
  • Cloud-based voice operates from a geographically diverse set of servers, so communications are always operational, regardless of the location of the disaster.

If you are currently formulating a business disaster recovery plan, be sure to include your communications choice in your strategy. Contact us at Precision Interconnect to discuss the benefits of cloud-based voice for small businesses and how they protect your company in the event of a disaster.

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